Refund policy
30-Day Money Back Guarantee
Damaged or visually defective products are eligible for a full refund within 30 days of delivery. Only unused products are eligible. Please inspect your order upon reception.
Non-returnable items
Due to the intimate nature of Mon Lait products, we regret to inform you that we cannot accept returns.If you change your mind after purchasing, no refunds will be issued. No refunds will be issued on accessories. If you purchased extra breast shields and you feel like they don't fit you perfectly, we will send you the correct size free of charge. Proof of purchase is required.
Damages and issues
Please carefully inspect your order upon receipt and notify us promptly in the event of any visual defects, damages, or incorrect items. Our team will diligently evaluate the issue and make every effort to rectify the situation to your satisfaction. Your timely communication is essential for us to provide prompt assistance and ensure that you receive the correct and undamaged product.
Troubleshooting
We welcome you to contact us via Facebook Messenger for any assistance.
Our team is committed to responding promptly to your queries and concerns.
We strive to respond within 24 hours of receipt, and we appreciate your patience while we work to address your inquiry thoroughly and efficiently.